Full Service and Product Warranty: offers our customers technical assistance and a full 6months or one year warranty covering all manufacturing defects.
Shipment: We can ship from our port in Ningbo & Shanghai, China to anywhere in the world.
FAQ: We have collected some of the most commonly asked questions submitted by our customers. If your questions are not answered here, please feel free to Contact Us.
Q:- How many XX can be hold in a full 20' or 40' container? Can we mix different models and accessories together?
A:- A container will load different quantities of different models Please view the website, there is the instruction to packing. It's allowed to mix different models and accessories together, we would suggest you our professional loading quantities in the most economic way, just please tell us the allocation of each model you want. Things are so easy!
Q:- Why do your XX have a little higher price compared with other models ?
A:- Our XX are designed by professional designer, not like others, simply copying Famous Brand . Ours have the most reasonable design, including body, structure etc. Meantime we adopt best material in China. For instance, we are using the best engine in China. we make the special adjustment to assure our products high performance. Thus we are able to promise 6 months guarantee. No one would like to buy an product which will break down within 2-3 months after purchasement. Our products have the best price/performance ratio
Q:- Can I put my brand name on your products instead of your Joyner brand name?
A:- Yes. Many dealers sell our products with their own brand name. We welcome OEM orders. If you can supply your logo, we would help you to produce the logo in China, with collecting a little charge.
Q:- How do I visit you and the factory?
A:- You are welcomed to visit us and our factory at your convenience. We can pick you up at Yiwu airport and bring you to our factory ( about 2 hours by car, which is north to yiwu ). Let us know your schedule in details in advance so we can arrange everything for you. Normally you need 2 days for an adequate visit to our factory.
Q:- How can I become a dealer in my area?
A:- If you have the ability to provide service after sales to your customers and have a good sales net work, you may apply for a dealership. We choose qualified and reliable companies as long term business partners.
Q:- Can I get an exclusive right for your products in some territories?
A:- It depends on which country you are in. We have some countries that have exclusive agents at this time.
Q:- After payment, how long will it take to get the products delivered locally, in USA?
A:- For customers in the USA, normally 45 - 55 days after your payment, you can get the products anywhere in the USA. ( 20-25 days for manufacturing, 20 - 30 days for sea shipment and delivery)
Q:- How do you pack the products? Are they fully assembled? If not, is it difficult to put it together?
A:- There are two method of packing, one is assembled (for containerized products), one is disassembled (for samples). If in assembled, the packing would be by paper cartons which are suitable for long distance sea transportation. If in disassembled, the packing is by iron plate for secure shipping. Please view the detail instruction under each model on our website. It's very easy to put the ATVs together, just please following our manuals.
Q:- How are the spare parts supplied within the guarantee period?
A:- We promise 6 months guarantee. We would request customers to purchase a certain quantities of spare parts, we would recommend the easily worn-out spare parts. If any products breaks down within the guarantee period, under the condition that the operation is follow our owner manual's instruction, please claim to us in written. We would supply the spare parts free, shipping together with next order.
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